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Windows (automatic)

  • Entry requirements

    - You have the login credentials for your university account (Staff or Students).

    - Operating system: Windows should be up to date, i.e. all updates should be installed.

    - Drivers: You should ensure that the latest drivers for the WiFi adapter are installed.

    - IP and DNS settings: You do not need to change the IP (Internet Protocol) and DNS (Domain Name System) settings for your WiFi connection, the default settings for all modern operating systems (automatic IP via DHCP, automatic DNS server) are suitable.

    - Root certificate: The T-Telesec Global Root Class 2 certificate must be available and installed. 
    Windows should already have the certificate pre-installed (see root certificate).

1. Establish an Internet connection by other means (hotspot or guest WiFi at one of the HRZ contact points).
2. Start a browser of your choice (e.g. Chrome, Firefox) and go to https://cat.eduroam.org/?idp=5092. The Philipps-Universität Marburg should already be set as your home institution. Then select the correct user group (Students or Staff) and download the configuration profile.

3. Run the file and follow the instructions of the installer.
4. Enter the username and password:
- Students: username@students.uni-marburg.de
- Staff: username@staff.uni-marburg.de

Please note: The eduroam username is not an e-mail address, despite the similarity. Aliases such as firstname.lastname@staff.uni-marburg.de do not work!

5. Now check whether eduroam is displayed under Settings → Network & internet → WiFi → Manage known networks.

6. Restart the device and test whether the connection to the WiFi is established.

If the connection does not work, please contact the helpdesk team:
e-mail:
phone: +49 6421 28-28282
Please include your username (uid) and the WiFi-MAC-address of the device with your inquiry.
All contact points for help and advice can be found at:
https://www.uni-marburg.de/en/hrz/help-and-advice/contact-points

  • Data privacy

    Never hand out your password and/or personal data to employees of the helpdesk team or the HRZ! 

    Please make sure that your personal login data (username and password of the Uni-Account) are not stored on the servers of your service provider. Otherwise there are serious security risks! Please follow the corresponding instructions in the manual. 

    Please note that the use of applications and services on mobile devices always poses a risk to your personal data. Further information on data protection on mobile devices can be found on the website of the Hessian Data Protection Commissioner.

  • Troubleshooting

    The following overview offers simple solutions for possible problems when using the WiFi networks of the Philipps-Universität Marburg. If the solutions listed do not help, please send an e-mail to .

    Problem Possible causes and solutions
    The SSID eduroam is not listed.
    • Your computer's WiFi adapter is deactivated. Activate the WiFi adapter via an external switch on your computer and/or via the function keys on your computer's keyboard and/or via the network settings of your operating system.
    • You are not in the WiFi reception area of the Philipps-Universität Marburg. You can find an overview of the WiFi hotspots available at the university in the following list: WiFi hotspots (Uni-Internal/GER)
    No network connection can be established after logging in.
    • Username and/or password are incorrect. Please check your entries and try logging in again.
      Please enter your full username (e.g. Username@students.uni-marburg.de or username@staff.uni-marburg.de). You can check your password on the following website:
      https://admin.students.uni-marburg.de/info_user.html
    • The settings for the WiFi network and/or WiFi authentication are not correct. Make sure that the settings are correct.
    • Network management software may be interfering with authentication. Completely uninstall the relevant network management software, restart the computer, check the authentication settings and try logging in again.
    • A firewall may be interfering with authentication. If it is an additional personal firewall or Internet security software in addition to the operating system firewall, uninstall the relevant firewalls completely, restart the computer, check the authentication settings and try logging in again.
    When connecting to the WiFi, the device reports "no or limited connectivity".
    • The IP address of your device is statically configured. Select Start → Control Panel → Network and Sharing Center → Change adapter settings → Right-click on Wireless network (also: WiFi connection) → Properties → Double-click on Internet Protocol Version 4 and activate Obtain an IP address automatically and Obtain DNS server address automatically.
    • If the DHCP settings are correct but the UMRnet IP address is still not obtained, the following causes may be possible:
      - The DHCP client service is deactivated or not started.
      - If DHCP communication is taking place but is not fully completed, driver and hardware problems with the WiFi adapter may be the cause. This may be remedied by updating the WiFI driver.

As of: 2024-05