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FAQ - Two-Factor Authentication

• Inhalt ausklappen Inhalt einklappen What do I do if I need to register for an exam in Marvin and I don't have a token for it or I don't have a working token?

  If you do not have a token or do not have a functioning token (e.g. TAN token, app token) when you register for the exam in Marvin, you can use the application for issuance of a token for two-factor authentication to request a token. Please note that delivery by email, pickup or web conference may take some time. In urgent cases, please note your problem in the request.

• Inhalt ausklappen Inhalt einklappen What do I do if I need to log in to a two-factor authenticated service and I don't have a token or I don't have a working token for it?

  If you have no token or no functional token (e.g., TAN token, app token) for the required authentication, you can use the application for issuing a token for two-factor authentication to request a token. Please note that delivery by email, pickup or web conference may take some time. In urgent cases, please note your problem in the request.

• Inhalt ausklappen Inhalt einklappen What do I do if I can't log in?

  First, check (1) your user name, (2) your user password, and (3) that you are using your TAN, app, or YubiKey token correctly. Then try the login again. If the problem persists, please contact the IT-Servicedesk (Lahnberge), also reachable by email at helpdesk@hrz.uni-marburg.de. Please specify your account and the topic when making inquiries.

• Inhalt ausklappen Inhalt einklappen What do I do if I have lost my TAN, app or YubiKey token?

  If the token is lost, it must be blocked for security reasons. The blocking of a token (e.g. when leaving the university or in case of loss of the token) is done via the Argus authentication portal (only with a functioning token, only uni-internally or via VPN), via the form message about the current status of a token or via the IT-Servicedesk (Lahnberge), also reachable by email at helpdesk@hrz.uni-marburg.de. Please specify your account and the topic when making inquiries.

• Inhalt ausklappen Inhalt einklappen How do I lock my token?

  In case of loss or compromise of the token as well as when leaving the university, the token must be blocked for security reasons. The blocking of a token is done via the Argus authentication portal (only with a functioning token, only uni-internally or via VPN), via the form message about the current status of a token or via the IT-Servicedesk (Lahnberge), also rreachable by email at helpdesk@hrz.uni-marburg.de. Please specify your account and the topic when making inquiries.

• Inhalt ausklappen Inhalt einklappen How and where do I return my YubiKey token?

  The return of a YubiKey token (e.g. when leaving the university or in case of defect) is made to the IT-Servicedesk (Lahnberge) of the University Computer Center (HRZ) (e.g., in person, by interoffice email, or by regular email).