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Clear Threats

The acts that can be classified at the top of the scale of violence include physical violence, clear threats and coercion. Although these offenses rarely happen in workplaces with public service, because of their severity and dangerous nature, they represent – almost without exception – bodily injuries within the meaning of the German Criminal Code. According to the principle that “safety must be ensured by professionals,” please consider utilizing security services and/or the police force to resolve scenarios such as those indicated above.

Recommendations for action:

  • Immediate Response 

    • Police (110)
    • Marburg Police Station (06421 / 406-0)
    • Philipps-Universität Marburg Security Service (internal: 125 or external: 06421 / 28-21250)
    • Emergency Response Physician/Emergency Services (112) 

    Content of the reports:

    • Who is making the report?
    • What happened?
    • Where did what happen?
    • How many people are affected/injured?
    • Wait for questions.
  • Conduct Recommendations

    • Do not resist or provoke in ways that can increase the danger of the situation
    • Do not try to be a hero and do not endanger yourself; leave the area of danger to get to safety (only if this would not result in the situation becoming even more dangerous)
    • Remain calm and try not to panic
    • Keep a mental record of the description of the perpetrator and how the crime took place (ensure that this information is provided to the police)
  • First Aid/Assisting Victims

    • Provide first aid (maintaining a list of first responders in the department is helpful)
    • Brief emergency services
    • Find people to provide reassurance and care to the victim (medical and psychological first responders – for example, trained colleagues from counseling centers, psychology or company physician)
    • Find someone to accompany the victim during transportation to the hospital or doctor’s office (nearest hospital, accident insurance consultant)
  • Documentation/Information

    • Document the incident internally (use a form, for example: After Action Report)
    • Initiate the internal information chain (inform supervisors, steering committee)
    • File a criminal complaint (via the legal department)
    • Create an accident report (use the form)
  • Aftercare/Review

    • Front-line psychological assistance (victims service support associations such as Weisser Ring e.V., Victim protection officers provided by the police, professional associations or statutory accident insurance companies)
    • Inform the staff (via supervisors, steering committee)
    • Potentially inform the press (only via the press department)
    • Analyze the incident, potentially issue a building ban (via the legal department) and potentially adapt measures